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The following product conditions may qualify for Returned Merchandise Authorization (RMA):


Product returned for Credit: In most cases, Credit (less shipping and 25% restocking fee) will be issued within 15 days of invoice date. NO CREDIT REQUEST IS ALLOWED AFTER 15 DAYS of INVOICE DATE. To return unopened items, obtain an RMA number from us and return the product with the RMA number and a copy of the invoice. If the return is NOT complete and NOT in good resalable condition, the return will not be accepted and a handling fee will be charged. Please also note that sometimes manufacturer will not accept returns for any reason at all.


Product returned for Replacement: Replacement is treated as a new order. Follow the above instructions for returning unopened products for credit (NO CREDIT REQUEST IS ALLOWED AFTER 15 DAYS of INVOICE DATE.) and your new order will be processed. Upon receipt of the payment for the new order, product will be shipped immediately. Credit for the returned product will be issued if we find it qualifies after inspection.


Defective product returned for Refund/Credit:
  Refund will be issued for most defective products within 15 days of invoice date.
  Defective product must be returned in original condition including packaging, documentation, warranty cards, manuals, and accessories provided at the time of sale together with a RMA number and a copy of the invoice.
  To obtain an RMA number, click here.
  Refund /Credit (less shipping) will be issued upon receipt and inspection of the Dead On Arrival (DOA) product.
  If an item is NOT defective after inspection, the return will not be accepted and a handling fee will be charged.


Defective product returned for Replacement:
  Most defective items will be replaced within 15 days of invoice date (after 15 days, returned items cannot be credited or refunded).
  Defective product must be returned in original condition including packaging, documentation, warranty cards, manuals, and accessories provided at the time of sale together with a RMA number and a copy of the invoice.
  To obtain an RMA number, click here.
  For customer who require Immediate Shipment of Replacement: We will ship a replacement immediately, right after receipt of any applicable payment for the replacement from customer. A refund for the defective product will be issued upon confirmation that the defective product has been returned within 15 days of invoice date.
  For customer who do not require Immediate Shipment of Replacement: Upon receive and inspect of the return unit, the defective unit will be repaired or replaced up to the sole decision of the RMA dept.
  Replacement applies for DOA (Dead on Arrival) products only
  If we determine the return is NOT defective, the return will not be accepted and a handling fee will be charged.


IMPORTANT NOTES FOR RMA , please read carefully to enhance your return handled as smoothly as possible:
  1. To obtain RMA, click here. Items returned without an RMA number will be refused upon receipt. Synergy Global Technology Inc reserves the right to refuse any return for any reason or for no reason at all.
  2. Once RMA number was issued, it is valid for 7 days ONLY. All return products must ship back to Synergy Global Technology Inc within 7 days of the RMA number issued date. RMA number will not be extended or reissued.
  3. Please display the RMA Number(s) on the shipping sticker (never on the carton) of the returned package. We reserve the right to refuse return without RMA number shown on outside of the package properly.
  4. All RMA cases effect on the date of obtaining RMA# ONLY. Reporting over the phone, email or fax without applying RMA# is NOT accountable. We are not liable if customers miss the deadline to file for return or warranty services.
  5. A copy of the invoice must be included in the return.
  6. Customer is responsible to return package in secured and insured packing. An un-qualified packing may occur damaged shipment and rejection of claim by forwarders. Synergy Global Technology Inc is not responsible for any damages occurred during the return shipment.
  7. Obtaining a RMA number does not guarantee credit or acceptance of refund. Please read the above return policy carefully.
  8. Any product returned to Synergy Global Technology Inc without an RMA number or neglected over 3 months without responding becomes the property of Synergy Global Technology Inc and Synergy Global Technology Inc has right to dispose it without further withhold. We are not obligated to provide a refund or replacement for such returned products.
  9. Normally we will return customer’s RMA request within 1-2 business days after receipt of inquiry. If customer does not receive the reply from us, it is customer’s responsibility to contact us to verify the RMA request form is received by us.
  10. All information posted on our website is subject to change without notice. Please contact us to confirm it before ordering if there is any question.